Privacy Policy

Last Updated: July 7, 2026 

This Privacy Policy describes how Akrovio LLC ("we," "us," or "our") collects, uses, and shares information about you when you use our website/application Akrovio (https://akrovio.com/). By using our services, you agree to the collection and use of information in accordance with this policy. 

INFORMATION WE COLLECT 

We collect several types of information for various purposes to provide and improve our service to you. 

Personal Information - When you use our services, we may collect the following personal information: full name, email address, phone number, and mailing address.

Usage Data - We automatically collect certain information when you visit our website/app, including: IP address, browser type and version, device type and operating system, pages visited and time spent on each page, date and time of your visit, referring website addresses, and clickstream data. This information helps us understand how our services are being used and improve user experience. 

Cookies and Tracking Technologies - Types of cookies we use: session cookies to operate our service, preference cookies to remember your preferences and settings, security cookies for security purposes, and analytics cookies to analyze how you use our service.

HOW WE USE YOUR INFORMATION 

We use the collected information for various purposes: to provide and maintain our service , to notify you about changes to our service, to provide customer support, to gather analysis or valuable information to improve our service, to monitor the usage of our service, to detect, prevent and address technical issues, to communicate with you about products, services, offers, and events, and to analyze usage patterns and trends. We will not use your information for purposes other than those described in this Privacy Policy without your explicit consent.

SHARING YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances: 

Service Providers: We may employ third-party companies and individuals to facilitate our service, provide service on our behalf, perform service-related tasks, or assist us in analyzing how our service is used. 

Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). 

Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal information may be transferred. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

With Your Consent: We may disclose your personal information for any other purpose with your consent.

We use the following types of third-party services that may collect information: 

Analytics Services: We use analytics services (such as Google Analytics) to understand how users interact with our website/app. These services may use cookies and collect usage data.

Social Media Platforms: We integrate with social media platforms that may collect information about your interactions with their features on our service.

Other Third-Party Services: Stripe, GoHighLevel, Google, Twilio, OpenAI, ElevenLabs These third-party service providers have their own privacy policies addressing how they use such information.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text Messaging Program
By submitting your phone number through our website forms, you consent to receive text messages from Akrovio LLC, including informational messages (such as appointment reminders, confirmations, and account-related updates) and promotional messages (such as offers, discounts, and special events). Message frequency varies based on your interactions with us. Message and data rates may apply. You may opt out at any time by replying STOP, or request help by replying HELP. Consent to receive text messages is not a condition of any purchase or service. We do not sell or share your mobile information with third parties for marketing or promotional purposes.

YOUR RIGHTS UNDER CCPA/CPRA (California Residents) 

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA): 

Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the categories of sources from which the information is collected, the purpose for collecting it, and the categories of third parties with whom we share it. 

Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions. 

Right to Opt-Out: You have the right to opt-out of the sale of your personal information. We do not sell personal information.

Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights. 

Right to Correct: You have the right to request correction of inaccurate personal information. 

Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information.

To exercise these rights, please contact us at [email protected]. We will verify your identity before processing your request and respond within 45 days. We do not sell personal information and have not sold personal information in the preceding 12 months.

DATA SECURITY 

The security of your personal information is important to us. We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit using SSL/TLS

Secure servers and databases

Regular security assessments 

Access controls and authentication 

Employee training on data protection 

However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

DATA RETENTION 

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it. The criteria we use to determine retention periods include: the length of time we have an ongoing relationship with you, whether there is a legal obligation to which we are subject, and whether retention is advisable in light of our legal position

CHILDREN'S PRIVACY

Our service is not intended for children under the age of 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children under these ages. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

INTERNATIONAL DATA TRANSFERS 

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. If you are located outside of the United States and choose to provide information to us, please note that we transfer the data, including personal data, to the United States and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

LINKS TO OTHER WEBSITES

 Our service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

CHANGES TO THIS PRIVACY POLICY 

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We will notify you via email and/or a prominent notice on our service prior to the change becoming effective if the changes are significant. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

CONTACT US

If you have any questions about this Privacy Policy, please contact us at [email protected]. We are committed to resolving complaints about your privacy and our collection or use of your personal information. If you have concerns, please contact us first so we can attempt to resolve your issue.