Terms

Last Updated: July 7, 2026

These Terms of Service ("Terms") govern your access to and use of the services provided by Akrovio LLC, a Virginia limited liability company ("Akrovio," "we," "us," or "our"), including our website at akrovio.com, our white-label automation platform at app.akrovio.com, and all related automation services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

ACCEPTANCE OF TERMS

By accessing or using Akrovio's Services, you confirm that you are at least 18 years of age, have the legal authority to enter into this agreement on behalf of yourself or your business, and agree to comply with these Terms and all applicable laws and regulations. If you do not agree to these Terms, do not use our Services.

DESCRIPTION OF SERVICES

Akrovio LLC provides AI-powered business automation services to beauty salons and spas, including but not limited to: missed call text-back, appointment reminders, post-visit review requests, client re-engagement campaigns, new client acquisition funnels, deposit collection automation, referral program automation, birthday and loyalty campaigns, AI voice receptionist, AI chat and direct message automation, and automated performance reporting. Services are delivered through a white-label software platform on behalf of our business clients.

SERVICE AGREEMENT AND PRICING

Use of Akrovio's Services is governed by a separate Service Agreement entered into between Akrovio LLC and the business client. Pricing, plan details, setup fees, and add-on services are described in the Service Agreement and the Akrovio service menu. All fees are stated in US dollars and are subject to applicable taxes.

CUSTOMER SUPPORT

Akrovio aims to respond to client inquiries and support requests within one (1) business day. This is a service goal, not a guaranteed service level, and response times may vary based on inquiry volume, complexity, or circumstances outside Akrovio's reasonable control.

FOUNDING CLIENT PROGRAM

Akrovio may offer reduced introductory pricing and waived setup fees to a limited number of "Founding Clients" as part of a promotional program. In exchange for this reduced pricing, Founding Clients agree to: (a) provide a testimonial regarding their experience with Akrovio's Services, and (b) grant Akrovio permission to feature their business results, performance metrics, and testimonial as a case study in Akrovio's marketing materials, including but not limited to its website, proposals, and social media. Founding Clients may request that Akrovio anonymize or limit the specific details shared, and Akrovio will make reasonable efforts to accommodate such requests while still fulfilling the intent of this section. This arrangement is specific to the Founding Client program and does not apply to clients who join under standard pricing tiers.

BILLING AND PAYMENT

Monthly service fees are billed in advance on the same date each month. One-time setup fees are due before work begins unless otherwise specified in the Service Agreement. All payments are processed through Stripe. By providing payment information, you authorize Akrovio to charge your payment method for all applicable fees.

Akrovio's statement descriptor on your bank or credit card statement will appear as AKROVIO. All sales are final. No refunds are issued for the current billing month already in progress.

CANCELLATION

Either party may cancel the Service Agreement with 30 days' written notice sent to [email protected]. Upon cancellation, Akrovio will provide the client's data in an exportable format upon request within 14 days of the cancellation effective date.

ACCEPTABLE USE

You agree not to use Akrovio's Services to:

Send unsolicited communications to individuals who have not consented to receive them

Violate any applicable law or regulation, including the TCPA, CAN-SPAM Act, or CCPA

Transmit any content that is unlawful, defamatory, harassing, abusive, fraudulent, or obscene

Interfere with or disrupt the integrity or performance of the Services or related systems

Attempt to gain unauthorized access to any part of the Services or related systems

Use the Services to contact minors without verifiable parental consent

CLIENT RESPONSIBILITIES

Business clients using Akrovio's Services are solely responsible for:

Ensuring they have obtained all necessary consents from their own customers to receive automated SMS messages, emails, voice communications, and other automated interactions

The accuracy of all information provided for use in automated messages, including pricing, hours, policies, and contact details

Compliance with all applicable laws governing their business and their customer communications

Maintaining ownership and control of their domain name and all client and contact data at all times

Akrovio acts as a data processor on behalf of business clients, who are the data controllers of their customers' personal information. Business clients agree to indemnify and hold harmless Akrovio LLC from any claims arising from their failure to obtain proper consent from their own customers.

SMS COMMUNICATION AND OPT-OUT

Akrovio's platform sends automated SMS messages on behalf of business clients. All SMS communications include opt-out instructions. Recipients may opt out of automated SMS messages at any time by replying STOP to any text message. Opt-out requests are honored immediately. Message and data rates may apply. Message frequency varies based on appointment schedules and campaign settings.

Carrier Liability
Mobile carriers are not liable for delayed or undelivered messages. Akrovio LLC is not responsible for any delays, failures, or errors in message delivery caused by your mobile carrier or device. Message and data rates may apply, and message frequency may vary depending on your interactions with our services.

INTELLECTUAL PROPERTY

All content, software, technology, and materials comprising Akrovio's platform and Services are owned by or licensed to Akrovio LLC and are protected by applicable intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works from any part of our Services without our express written permission.

Client data, contact lists, and business information remain the property of the business client at all times. Akrovio claims no ownership over client data.

THIRD-PARTY SERVICES

Akrovio's Services integrate with and depend on third-party platforms including GoHighLevel, Stripe, Google, Twilio, OpenAI, ElevenLabs, and Intuit/QuickBooks. Akrovio is not responsible for the availability, accuracy, or performance of third-party services. Your use of third-party services integrated with Akrovio's platform is subject to those services' own terms and conditions.

DISCLAIMER OF WARRANTIES

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AKROVIO DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. AKROVIO DOES NOT GUARANTEE ANY SPECIFIC BUSINESS RESULTS, REVENUE RECOVERY, OR RETURN ON INVESTMENT FROM USE OF THE SERVICES.

LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AKROVIO LLC'S TOTAL LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO AKROVIO LLC IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL AKROVIO LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF AKROVIO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

INDEMNIFICATION 

You agree to indemnify, defend, and hold harmless Akrovio LLC and its members, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) your failure to obtain proper consents from your customers for automated communications.

DISPUTE RESOLUTION

Informal negotiation: Before initiating any formal dispute resolution, both parties agree to attempt to resolve any dispute through good-faith informal negotiation for a period of thirty (30) days following written notice of the dispute sent to [email protected].

Binding arbitration: If the dispute is not resolved through informal negotiation, it shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules. Arbitration shall be conducted in Prince William County, Virginia. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Arbitration fees: Akrovio LLC will pay all arbitration filing fees for claims under $10,000 unless the arbitrator determines the claims are frivolous. For claims over $10,000, arbitration fees will be split equally unless payment would be prohibitively expensive for the client, in which case Akrovio will cover the client's share.

Class action waiver: All disputes must be brought in the parties' individual capacity and not as a plaintiff or class member in any class or representative proceeding.

TIME LIMITATION ON CLAIMS

Any claim or cause of action arising out of or related to these Terms or the Services must be filed within one (1) year after the claim or cause of action arose, or it will be permanently barred regardless of any statute of limitations to the contrary.

GOVERNING LAW

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles. For any matters not subject to arbitration, the parties consent to the exclusive jurisdiction of the courts of Prince William County, Virginia.

CHANGES TO THESE TERMS

Akrovio reserves the right to modify these Terms at any time. We will provide at least 14 days' notice of material changes by email to the address on file or by posting a notice on our website. Continued use of the Services after the effective date of any changes constitutes acceptance of the revised Terms.

TERMINATION

Akrovio reserves the right to suspend or terminate access to the Services immediately and without notice if a client violates these Terms, engages in fraudulent activity, or uses the Services in a manner that could cause harm to Akrovio, other clients, or third parties. Termination does not relieve the client of any payment obligations incurred prior to termination.

SEVERABILITY

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the remaining Terms will otherwise remain in full force and effect.

ENTIRE AGREEMENT

These Terms, together with the Service Agreement and Privacy Policy, constitute the entire agreement between you and Akrovio LLC regarding the Services and supersede all prior agreements, representations, and understandings.

For more information regarding our Privacy Policy, please click on this link Privacy

CONTACT INFORMATION

If you have any questions about these Terms, please contact us at [email protected] or (703) 594-9609.